Refund & Cancellation Policy
Last updated: 21 August 2026
This policy explains how billing, cancellation and refunds work at Social Posting Pro. It forms part of our Terms of Service.
1. Subscriptions and automatic renewal
Paid plans are sold on a recurring subscription basis. Your subscription renews automatically at the end of each billing period (monthly, yearly or as otherwise stated on your plan) at the then-current price, until you cancel. We charge the payment method on file on the renewal date.
2. Free trials
Where we offer a free trial, you will not be charged during the trial period. Unless you cancel before the trial ends, the plan converts to a paid subscription and the first payment is taken automatically.
3. How to cancel
You can cancel at any time from your dashboard, or by emailing billing@socialpostingpro.com from the address on your account.
- Cancellation stops future renewals. It does not, by itself, produce a refund of amounts already paid.
- You keep access to paid features until the end of the billing period you have already paid for.
- Cancel at least 24 hours before your renewal date to avoid being charged for the next period.
4. Refunds
a. 7-day money-back guarantee on a first subscription
If you are not satisfied with your first paid subscription to Social Posting Pro, request a refund within seven (7) days of that first payment and we will refund it in full. This applies once per customer.
b. Renewals
Renewal payments are generally non-refundable. If a renewal was charged unexpectedly, contact us within seven (7) days of the charge and, where the account shows no significant use in that billing period, we will normally refund it as a goodwill gesture.
c. Service failure
If a fault on our side prevents you from using the Service for a prolonged period and we cannot resolve it, contact us — we will offer a pro-rata credit or refund for the affected period. Interruptions caused by third-party social media platforms, their API changes, rate limits or outages are outside our control and are not, by themselves, grounds for a refund.
5. What is not refundable
- Consumable credits (including AI generation credits) that have already been used.
- Periods during which the account was suspended or terminated for a breach of our Acceptable Use Policy.
- Payments made in cryptocurrency, which cannot be reversed once confirmed.
- Amounts already paid out as affiliate commission.
- Requests made outside the time windows above, except where a refund is required by law.
6. How refunds are issued
Approved refunds are returned to the original payment method. We aim to process them within five (5) business days of approval; your bank or provider may take a further 5–10 business days to show the funds. Where the original method cannot accept a refund, we will agree an alternative with you. Third-party payment processing fees may not be recoverable.
7. Failed payments
If a renewal payment fails, we may retry it over several days and notify you. If payment still cannot be taken, we may downgrade or suspend the account. Scheduled posts may not be published while an account is suspended.
8. Price changes
We may change plan prices. We will give reasonable advance notice, and the new price applies from your next renewal. If you do not accept the new price, cancel before that renewal date.
9. Chargebacks
If you believe a charge is wrong, please contact us first — we can usually resolve it faster than your bank. Raising a chargeback without contacting us may result in suspension of your account pending resolution.
10. Statutory rights
Nothing in this policy limits any refund or cancellation right you have that cannot be excluded under the law that applies to you.
11. Contact
Billing enquiries and refund requests: billing@socialpostingpro.com